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Client Journey Mapping

  • XY Planning Network 24 East Main Street Bozeman, MT, 59715 United States (map)

Customer and Donor journey mapping is used by companies and organizations to improve the client experience and ultimately, business success. In this 2-hour interactive workshop, Member Karen Lum will teach us how to utilize journey maps to improve client engagement, and establish criteria across marketing, spending, customer acquisition and retention, service, and operations with this journey in mind.

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